Recurring Billing

Dear @Irawan Budi,

Thank you for posting your question in the Microsoft Q&A forum.

We apologize for any inconvenience you may encounter when using our services/ products. Based on your description, kindly try these following steps:

Submit a support ticket in Microsoft 365 admin center

• Navigate to Microsoft 365 admin center > Help & support > The Global Admin should create a service request with Microsoft support to get advanced technical assistance and diagnostics. For detailed instructions on how to get support, please refer to Get support - Microsoft 365 admin. 
• Please provide a detailed description of your issue when submitting the ticket.
• A technical support engineer will help you through a remote session to investigate the situation, verify the backend configurations, and run any necessary synchronization tools to resolve the problem. If the issue requires further attention, they can escalate it to a specialized team for deeper analysis. 

As a moderator, I do not have the tools to dive deep into your account. I sincerely apologize for any inconvenience and appreciate your understanding.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment". 

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