Cannot submit Microsoft Rewards support request form

Question

Cannot submit Microsoft Rewards support request form

真七星 0

Hello. I am a Japanese citizen residing in Japan. I wish to submit a support request using the Japanese-language Microsoft Rewards support request form from here in Japan. However, despite correctly entering all required fields, I continue to receive the message “Please fill out the form correctly.” I have tried multiple browsers (Edge, Chrome) and cleared my cache, but the issue persists. Since I cannot sign in to use my points, I simply wish to contact Microsoft Rewards support who can understand Japanese. Please contact me directly via email regarding how to proceed. Thank you for your assistance.

真七星 0 Reputation points

2025-10-26T06:30:01.07+00:00

It only says “Please fill out the form correctly” for the “Briefly describe the problem” field. No errors appear for the other fields.

1 answer

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真七星 0 Reputation points

2025-10-26T06:30:01.07+00:00

It only says “Please fill out the form correctly” for the “Briefly describe the problem” field. No errors appear for the other fields.

Answer 1

Hello,

There may be an issue with your current Microsoft account.

If possible, try creating a new Microsoft account (for example, one ending in @outlook.jp).

create a new Microsoft account

When contacting support, explain that you're unable to submit a Microsoft Rewards support request using your original account, and try submitting the request using the new account instead.

If you're still unable to submit a request, there may be a temporary issue with the Microsoft Rewards support system.

In that case, please wait a day or two and try again.

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Cannot submit Microsoft Rewards support request form

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