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I purchased MS11 Home from the Microsoft store, but haven't received an activation key?

james conn 0 Reputation points
2025-10-26T04:53:15.25+00:00

Hi, I ordered Windows 11 Home from the Microsoft store and received the confirmation email. The email did not have the activation key, and I have not received any further details. I have looked at my account which shows the purchase - no activation key is present on my account either.

I tried to go through Microsoft help, but that seems like a roundabout of no answers. I can't find a way to email or call Microsoft to assist.

Hoping this may help?

Windows for home | Windows 11 | Microsoft Store
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  1. Arlene D 13,195 Reputation points Independent Advisor
    2025-10-26T05:27:26.2733333+00:00

    Hi James, thanks for reaching out. Did you buy Windows 11 Home as a digital download through your Microsoft account or a boxed copy? If it was digital, the product key is usually tied to your Microsoft account instead of being emailed.

    Sign in at account.microsoft.com/services to confirm if the license shows as “Windows 11 Home.” If it’s listed but no key appears, contact Microsoft Store Support through support.microsoft.com/account-billing, choose “Contact us,” and give your order number so they can verify and send your activation details.

  2. Arlene D 13,195 Reputation points Independent Advisor
    2025-10-26T13:54:38.37+00:00

    Thanks. Since your PC is linked but not activated, contact Microsoft Store Support with your order number. They will confirm your purchase and help reissue your Windows 11 license.

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