i really need help with the sound on my laptop

Greetings!

This is Tin, I'll do my best to help. Looks like you're experiencing audio issue. Let me assist you.

May I know when the problem started? Have any changes been made?

Please send the make and model of your device. (Press Windows key + R and type msinfo32 and press enter, search for system model)

What version of Windows are you running? (Press Windows key + R and type winver and press enter)

Check and follow the steps below:

1.Update Windows

https://support.microsoft.com/en-us/windows/update-windows-3c5ae7fc-9fb6-9af1-1984-b5e0412c556a

2. Run the Audio troubleshooter

Click on the Start menu and type Troubleshoot and then press enter

Find the Audio option and then run it

Check if the problem persists.

3. Check if your speaker was set as the default device.

To check, press Windows key + R and type mmsys.cpl then press enter

On the Playback tab, make sure the speaker is marked as the default device You can

also check it by clicking the speaker icon on the taskbar

Then click on the arrow option and choose your speaker

4. Turn off your device and wait at least 5 minutes before turning it on.

Update or Reinstall the Sound, video and game controllers

Please press the Windows key + X

Then click Device manager

Kindly expand the Sound, video and game controllers

Right click and choose "Update Driver"

Select "Search automatically for drivers"

If the issue persists Choose "Browse my computer for driver" instead

and click " Let me pick from a list of available drivers on my computer"

Choose the older version.

If it will still the same, please uninstall the driver and restart your device.

Once done, please restart your device. No worries as it will reinstall the drivers automatically after restart. Please check if the issue was fixed after the reboot.

Please let me know how it goes.

Thanks,

Tin