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Unable to get into Microsoft account

Jessica West 0 Reputation points
2025-10-26T00:24:47.45+00:00

Hey,

My mother is having issues getting into her Microsoft outlook account and has made several attempts for a resolution following the prompts on the CS website. Nothing has worked and she'd love to at least get the information from her email. Any clue how to reach a representative to walk her through the process?

Outlook | Outlook for mobile | Outlook for Android | For home
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  1. Gunasekar N 43,735 Reputation points Independent Advisor
    2025-10-26T01:28:08.74+00:00

    Hello, thank you for reaching out to Microsoft Q&A.

    1. May I please know the exact error message your mother receives when she tries to sign in to her Microsoft Outlook account at https://outlook.live.com/mail/0/?
    2. Is her account locked, or is there a problem verifying her security information? When was the last time she could successfully sign in to her account?

    Note- For privacy and security, we recommend providing support directly to the account owner. If her account is locked or there are persistent sign-in issues, the owner should create a new Microsoft account and then get in touch with us here. This ensures her information stays protected.

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