PSN Minecraft account associated with an email I do not remember, can't find a way to see it so I can log in. Gamertag says it doesn't exist.

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PSN Minecraft account associated with an email I do not remember, can't find a way to see it so I can log in. Gamertag says it doesn't exist.

Austin B 0

Years ago when it became required to add a Microsoft account to play Minecraft Bedrock on PlayStation, I tied it to some email of mine. This wasn't a problem until recently when I was force signed out and can't log in. When I tried signing in with my main email I get in game "Please sign in with the previously connected Microsoft account, *(my gamertag)" but if I try to sign into Microsoft with the gamertag I get an error saying the gamertag doesn't exist. So far the only options I see are dealing directly with support to see if they can tell me the email address only, so I can attempt to sign into it. Or have them disconnect the Microsoft account to my Minecraft PSN account and link a new one. Any suggestions?

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Answer 1

Kayece Jan Mae Amizola 9,850 Independent Advisor

Hi,

Unfortunately, you cannot link a new Microsoft account on the PSN that has already connected to a Microsoft account, even unlink them, it will only as for the previous Microsoft account and vice versa. The only way is to recover the account that was connected to your PSN.

Please try to find your MS account and input the Phone number. Also, try checking all of your email addresses and see if you can find the purchase receipt or emails that are connected to your Minecraft account. If you could find it, that would be the connected email of your account.

If you still cannot find your account, I suggest requesting support from Minecraft if they can help you find the connected account of your Minecraft.

If you require further assistance, please don't hesitate to let me know.

Stay Safe!

Austin B 0 Reputation points

2025-10-25T23:42:33.3933333+00:00

Unfortunately I already contacted Minecraft support, they said they aren't allowed to tell me any information regarding the Microsoft account and I'd have to contact Microsoft. The account has also been connected for years and I've had my phone number changed since then, so I won't have access to that. I suppose for now I just need to keep checking emails.
Kayece Jan Mae Amizola 9,850 Reputation points Independent Advisor

2025-10-26T00:39:51.4033333+00:00

I see. Unfortunately, based on experience, Microsoft Support is not permitted to view this information as they do not have access or edit our account, which is necessary to protect our data.

You can try using the old phone number to find your MS account, as they still connected to that account.

Also, try checking all the emails on your different email accounts to see if you have emails from Microsoft or PlayStation regarding account linkage. If you received this email, then it is likely the one linked to your PSN.

Try checking your PlayStation. On your PlayStation, go to Settings > Account Management > Account Information > Linked Services. See if there is a hint for the gametag or Microsoft account.
Austin B 0 Reputation points

2025-10-26T00:42:54.7466667+00:00

Well the gamertag I know, it tells me in game. But Microsofts login says it isnt a real account which confuses me.
Kayece Jan Mae Amizola 9,850 Reputation points Independent Advisor

2025-10-26T01:01:35.89+00:00

Please try signing in on the Minecraft website. https://www.minecraft.net/en-us/login Let me know if you received an error.

Please also check the emails at your email addresses if there are recent changes to security information regarding your Microsoft account or Minecraft. Please also try accessing your MS account using the email address or your old phone number that can be connected with your Minecraft account.

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PSN Minecraft account associated with an email I do not remember, can't find a way to see it so I can log in. Gamertag says it doesn't exist.

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