I cant log into my personal email, i have tried the form repeatedly and still says unsuccessful even though ive answered everything please help as going on holiday soon and need info off my emails. Thanks

Hello Richard Lee Davies,

Thank you for reaching out to Microsoft Q&A Forum! I understand how frustrating repeated unsuccessful recovery attempts can be, especially with your upcoming holiday. Please note that Microsoft cannot manually reset passwords or bypass verification for security reasons. Below are the steps that you could try:

1. Stop the phone from autofilling your partner’s account

• Sign out and remove her account from Outlook (iOS):
  • Open Outlook > tap your avatar (top left) > Settings > Accounts > select her account > Remove Account.
  • In iPhone Settings > Passwords, remove any saved Microsoft/Hotmail credentials that belong to her.
  • If you used the Gmail app or Apple Mail, sign her out there too to prevent autofill.
• Clear Outlook app data
  • Delete and reinstall Outlook from the App Store to reset cached sign-in.

2. Check if you still have a signed‑in session anywhere

• Check any other device/app (old phone/ PC, Outlook app)
• If signed in, go to account.microsoft.com > Security > Manage how I sign in > add your phone/email and remove unknown methods > change the password. Do not sign out until new methods are added.

3. Use the password reset page on a trusted device and network

• On a computer you normally use (no VPN/incognito), go to https://account.live.com/password/reset and follow prompts.
• If your recovery options (phone/email) are outdated or codes aren’t arriving, choose “I don’t have any of these” to continue to recovery.

3. If verification still fails, use the Account Recovery Form (ACSR)

• Go to the Account Recovery Form via https://account.live.com/acsr   
• Enter your Outlook email and an alternate email where Microsoft can contact you.
• Provide as many accurate details as possible, such as old passwords, folder names (e.g., custom folders), frequent contacts/subjects, and submit from a familiar device/location.
• Wait 24–72 hours for a response. You may refine and resubmit up to twice per day.   
• Please refer to this official guideto help you fill out the form more accurately.
• If your Microsoft account recovery request was not granted or was unsuccessful, please check Account recovery unsuccessful - Microsoft Support

For more details, you can see these official support links:

• Account has been locked - Microsoft Support
• Troubleshooting verification code issues - Microsoft Support

Please understand that our initial response does not always resolve the issue immediately. However, with your help and more detailed information, we can work together to find a solution.

Thank you for your understanding and please feel free to let me know how it goes.

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