My Microsoft account was hacked

Hey there, Im_Midnight

Hi, so my microsoft account has been hacked/compromised around 3-4 months ago so i had got in touch with the support team, the person i had called said that he would data transfer all my data from my old account to this account im making the forum on now

Recently, the Xbox team have implemented a form that users can complete if their Xbox account has been compromised. As the support team haven't followed through with deactivating your account, and your account is still active, please can you complete this form here: https://aka.ms/recovermyaccount

Please enter as much information as possible for this form. This gets sent to the account safety team who can investigate what has happened. You can find out more information about this form here: https://support.microsoft.com/en-us/account-billing/guidance-notes-for-the-microsoft-account-recovery-form-4dd8fef1-33d2-4fbe-9352-66127ab9b50e

The only thing you may struggle with is the email part.

i had also asked if it was easier for them to just give me the login details to the account and they responded with 'our policies on when your account was made doesnt allow us to do that'

With how the system is set up, they cannot see passwords. I know from experience when using the Entra directory at work (in the past), when a student had set a password, it doesn't list it. Instead, there is a way to reset the password. However, Microsoft are cautious when doing this and have strict policies to follow.

then said they would deactivate the account so the hacker couldnt do anymore with it which they still havent done beacause the email on the account has changed for the 3rd time

As the account has not been deactivated, completing the form above may help with this. I can see how frustrating this can be.

Was this Xbox support or Microsoft support you were contacting?

Hope this information helps,
Nathan