My Microsoft account was hacked and all security info was changed including the email linked to it, how do I get it back?

H.B 0 Reputation points
2025-10-25T20:15:37.9166667+00:00

I recently attempted to access my Minecraft account, however unfortunately realised my email was not recognised as part of a microsoft account anymore, this same microsoft account is also my PC's main administrator account. I have been away from home a lot so missed the email informing me that all of my security info was being replaced, I missed the 30 day pending time and now have lost all control of the account and anything associated with it as of about 5 months ago. I have attempted account recovery but as the email has been changed, my email no longer links to any account that can be recovered. Any help with this would be great, I've got access to the gmail account still that was used for the microsoft account, and my computer is logged in somehow still with that microsoft account, but there were no purchases I'm aware of nor do I remember my past passwords.

Outlook | Web | Outlook.com | Account management, security, and privacy
0 comments No comments
{count} votes

1 answer

Sort by: Most helpful
  1. Jonathan Deives 55,155 Reputation points Independent Advisor
    2025-10-26T01:34:20.9166667+00:00

    Please note that this is a community forum and we do not have access to any account data or information.

    I'm sorry to hear about your issue. If you still have access to your account and it has been compromised, please follow the instructions at this link: https://support.microsoft.com/account-billing/how-to-recover-a-hacked-or-compromised-microsoft-account-24ca907d-bcdf-a44b-4656-47f0cd89c245

    If your email address was changed by the hacker, I suggest you fill out this form https://aka.ms/recovermyaccount, which will be sent to a team specially to handle this type of issue.

    Use this guide to help you complete it; https://support.microsoft.com/account-billing/guidance-notes-for-the-microsoft-account-recovery-form-4dd8fef1-33d2-4fbe-9352-66127ab9b50e

    You should receive a response via email. It may take up to 72 hours. If you don't receive a response after this time, please check your spam folder.

    0 comments No comments

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.