“I submitted Request #7089280813. No callback. No live agent. I’m stuck in a PIN loop on a new Windows 11 PC. I’ve exhausted all documented fixes. I need a human to help me. This experience has been unacceptable.”

Question

“I submitted Request #7089280813. No callback. No live agent. I’m stuck in a PIN loop on a new Windows 11 PC. I’ve exhausted all documented fixes. I need a human to help me. This experience has been unacceptable.”

JKH 0

Windows 11 PIN loop—Request #7089280813 ignored, no live support, urgent fix needed

I submitted Request #7089280813. No callback. No live agent. I’m stuck in a PIN loop on a brand-new Windows 11 PC. I’ve exhausted all documented fixes. I need a human to help me. This experience has been unacceptable.

I’ve done everything I can online—on my own and with Copilot—and nothing has resolved the issue. I got this PC a few weeks ago and it was working fine. Then suddenly, it began asking me to enter my PIN even while I’m actively using it. Not just after being idle—during use. It’s disruptive, exhausting, and clearly broken.

I called two Microsoft support numbers. Both routed me to a bot that essentially said, “We cannot help you here, go online.” Once upon a time, buying a new computer meant you could expect real, live support. Now I’m spending half a day reading documents and trying everything, only to come up short every time.

I suspect something in a recent update triggered this behavior. Here’s what I’ve already checked:

Troubleshooting Steps Already Completed

Credential Manager: Reviewed and cleared stored credentials, including MicrosoftAccount and SSO entries
Sign-in Options: Verified PIN setup, explored available settings (dropdown only offers “Every time” or “1 minute”)
Task Scheduler: Checked for Web Account Manager task (not present), reviewed OneDrive and update-related triggers
Two-Factor Authentication Setup: Attempted QR code scan and manual key entry; failed due to app requirement and unclear format
Account Conflicts: Confirmed no work/school accounts interfering with login
Support Channels: Submitted request #7089280813, called multiple support numbers, received no callback, routed to unhelpful bot
OneDrive: Intentionally left enabled because it’s core to system setup and file access
Startup Apps & netplwiz: Not attempted, as I want to maintain login at startup but eliminate excessive PIN prompts during active use

This is not a security feature—it’s a usability failure. I need a senior support engineer or remote assistance to resolve this. How can i get help. No one replied so far, it's been over 24 hours!!!!

2 answers

Your answer

Answer 1

Rez 4,715 Independent Advisor

Hi JKH,

Thank you for reaching out and trying all of the troubleshooting steps on your end. And I totally understand your frustration regarding the PIN always showing up. I'm an independent advisor and can only offer support and recommendations in this channel.

May I know where did you purchase your PC?

To stop Windows 11 from showing the PIN at every login, go to Settings > Accounts > Sign-in options and disable the "For improved security, only allow Windows Hello Sign-in for Microsoft accounts on this device" option. If the PIN is stuck, you may need to reset it or remove it entirely by first disabling passwordless sign-in in your Microsoft account's security settings.

Or reach out to Microsoft support here: https://support.microsoft.com/en-us/contactus/

JKH 0 Reputation points

2025-10-25T21:01:44.65+00:00

Thank you rez, but there is a missing sentence that is not available to me. it is not anywhere on this page (see pic) I removed the pin and then tried to see if it showed up. Perhaps i should reboot after doing that? Its not working. I got this at Best Buy its an HP OMNIDESKK MODEL MO2-0XXX with AMD Ryzen 7 processor, desktop, with Windows 11 version 10.0.26100 build 26100 and it was set up by a professional computer company that does this sort of thing. This is the missing sentence. For improved security, only allow Windows Hello Sign-in for Microsoft accounts on this device"
Rez 4,715 Reputation points Independent Advisor

2025-10-25T21:07:34.8366667+00:00
Hi, thanks for your response. Appreciate the screenshot you provided. To allow other sign-in options besides Windows Hello, go to Settings > Accounts > Sign-in options and turn off the "For improved security, only allow Windows Hello sign-in for Microsoft accounts on this device" setting under "Additional settings". This option is only available if you have a Microsoft account, and you may need to have a Windows Hello PIN set up to see it and disable it. After disabling it, you will be able to use other sign-in methods like a password.

Steps to change the setting

Open the Settings app by pressing the Windows key + I.

Click on Accounts, then select Sign-in options.

Find the "Additional settings" section.

Toggle the switch for "For improved security, only allow Windows Hello sign-in for Microsoft accounts on this device" to the "Off" position.

If you can't find the option or can't turn it off

You may need to set up a Windows Hello PIN first: The option to turn this off only appears after a Windows Hello sign-in method like a PIN has been set up.

You may need to remove the PIN: If the option is still grayed out after setting up a PIN, you will need to disable the setting first to enable the "Remove" button under your PIN options.
JKH 0 Reputation points

2025-10-25T22:53:00.29+00:00

so i finally got a callback from Microsoft

tech support, mad as hell, and wanted that senior engineer. He told me that's not how it works, he has to first document the problem and in less than a minute of being on the pc with me, he figured it out! As he brought up this page i saw immediately what I did to cause this problem, was NOT an update problem at all, just this little check box that i misread. It's right there, after every minute, display the logon screen. Why they have that there is a good question. I could have read every single page on Windows and never figured this out myself, and having that support albeit, very slow to get it, but it is vital to have that option. Thank you for your reply. I learned a lot today. I still never found that one sentence you mentioned however.
lintekPC214 96 Reputation points

2025-10-25T23:09:22.2066667+00:00

Question. Why are you setting your screensaver to start after one minute?
JKH 0 Reputation points

2025-10-26T01:15:00.2833333+00:00

Good question! I thought i was changing the pics every minute. I did not realize that after every minute it presented the LOCK SCREEN once it cycled thru the screen savers.

Answer 2

JKH 0

Issue resolved—see my comment above for the fix. It was a screen saver setting causing the repeated PIN prompts

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“I submitted Request #7089280813. No callback. No live agent. I’m stuck in a PIN loop on a new Windows 11 PC. I’ve exhausted all documented fixes. I need a human to help me. This experience has been unacceptable.”

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