I’m trying to recover access to the account Information deleted for privacy protection,

Alex Gordillo 0 Reputation points
2025-10-25T19:26:07.37+00:00

I’m trying to recover access to the account Information deleted for privacy protection, which I use for work related to logistics and transportation.

I no longer have access to the alternate email or phone number linked to the account, but I can provide relevant information:

• Previous passwords I remember

• Folder names used (e.g., “CTPAT”, “LogiTrans Documents”, “Invoices”)

• Emails recently sent to clients and suppliers

• Devices I used to access the account (Windows 11 PC, Android phone)

I truly appreciate your help recovering this account, as it contains critical information for my job.

Microsoft 365 and Office | OneDrive | For home | Windows
0 comments No comments
{count} votes

1 answer

Sort by: Most helpful
  1. Craig Long 15,875 Reputation points Volunteer Moderator
    2025-10-25T19:54:09.2533333+00:00

    Hi, and welcome to Microsoft Q&A.

    Sorry that you are locked out of your account.

    Please use the Microsoft Account Sign-in Helper Tool and the Microsoft Account Recovery Form to help recover your Microsoft account.

    https://support.microsoft.com/home/contact?linkquery=Help%20me%20sign%20in%20to%20my%20Microsoft%20account

    Microsoft Account Recovery Form: https://account.live.com/acsr

    Help with the Microsoft account recovery form - Microsoft Support

    I wish you the best of luck getting back into your account.

    Craig

    0 comments No comments

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.