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How do I speak to a live agent

David Stallard 0 Reputation points
2025-10-25T18:43:08.8466667+00:00

I have tried to get assistance using the phone number and the on line chat. Neither are serving my purpose. I would like to speak tom a live customer serv ice agent. How does that happen?

Microsoft 365 and Office | Other

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  1. Rez 4,305 Reputation points Independent Advisor
    2025-10-25T19:17:22.7666667+00:00

    Hi David,

    To get direct support from a Microsoft agent for your Business account, please follow these steps:  

    1. Visit the official Microsoft support page: https://support.microsoft.com/home/contact  
    2. Sign in with your Microsoft 365 Business account.  
    3. Select the support option and describe the issue you’re facing.  
    4. You will then see options to chat live with an agent or request a callback.  
    5. If you’re an admin, you can also sign in to the Microsoft 365 Admin Center, go to Support > Help and support, and choose Contact support to reach an agent directly.  

    Alternatively, you can call Microsoft Business Support  via the contacts in this link https://support.microsoft.com/en-us/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2 

    I hope this helps you get the assistance you need quickly and effectively!  

    If you need any further guidance, feel free to let me know.  

    Regards,

    Rez

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