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i cant get into my outlook account by clicking on outlook icon anymore

Lori Guyett 20 Reputation points
2025-10-25T16:58:23.0733333+00:00

I no longer can get into my outlook mail on my PC. I asks me to sign in using my password and it doesn't accept it. I'm using the only ones I have written down. I've changed my Microsoft password and used that, still does not accept it.

Outlook | Windows | Classic Outlook for Windows | For home
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  1. Manoel Barros 15,015 Reputation points Independent Advisor
    2025-10-25T17:40:57.7066667+00:00

    Hi! Please do not post personal information on the forum. This forum is public and anyone can view it.

    I see your account is on a different domain. Access Outlook Web and see if your account works.

    outlook.live.com/mail/0/

    • If it works fine, use another authentication method in Outlook Classic, such as Authenticator (instead of password), or configure the server information, encryption and email port.
    1 person found this answer helpful.

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