Share via

How to fix remote play black screen

Emily 0 Reputation points
2025-10-25T15:05:44.3666667+00:00

Whenever I attempt to connect to my console through remote play, either browser or xbox app the connection will be attempted, succeed and then do everything correct except show a black screen with no audio, I've tried quite a few things including fulling resetting my console and also reinstalling the app on my pc. I have had no resolution

Windows for home | Windows 11 | Gaming
0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Ivan B 78,400 Reputation points Independent Advisor
    2025-10-25T15:51:11.84+00:00

    Hi ,

    Well, Emilly, this wouldn't be a Windows issue, but rather a console issue. Some users have reported the problem.

    Try Settings - Power Options - see if the Sleep option is enabled - then Customize power options. - Uncheck "When console is off, turn off storage."

    If that doesn't work, try contacting us.

    Credits: https://www.reddit.com/r/xcloud/comments/1lleahk/broken_remote_play_black_screen/?tl=en-us

    Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

    Give feedback if the information was useful or not.

    Thanks

    0 comments

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.