Share via

BitLocker Recovery Key not found

Tommi Kokonaho 0 Reputation points
2025-10-25T09:28:26.7166667+00:00

Hi, my laptop, which is a few months old, said it requires a Bitlocker key. I checked our company's account for the device, and it does not have a Bitlocker key. The laptop also does not allow me to reformat the machine. What can I do?

Windows for business | Windows 365 Business
0 comments
Answer accepted by question author
  1. VivianPhan-0145 3,470 Reputation points Independent Advisor
    2025-10-25T14:02:57.6733333+00:00

    Hi Tommi Kokonaho,

    Without the BitLocker recovery key, the encrypted data can't be accessed. It means if your laptop is asking for a BitLocker recovery key and it’s not available in your company’s Microsoft account or recovery records, there is no supported way to bypass it. BitLocker is full‑disk encryption by design. So in this case, you must first, check all possible backup locations (Microsoft account, Entra ID, AD, USB, printed copy). If the key truly can't be found, the only option is to wipe the drive and reinstall Windows using bootable media. Going forward, configure Intune/Entra to automatically escrow recovery keys for all company devices.

    If you find this information useful to some extent, please accept the answer so that your experience with the issue would help contribute to the whole community. Thank you :)

    Vivian

    0 comments

1 additional answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Tommi Kokonaho 0 Reputation points
    2025-10-25T16:22:51.33+00:00

    Thanks for your reply Vivian. You confirmed my view that I should format the hard drive and reinstall O11. Too bad...

    A short call with a professional in the field gave me a tip that it might be a DPM problem with the latest Windows updates. I'll try to check the DBM via the BIOS tomorrow before I reset the laptop.

    Thanks for the quick and professional reply though.

    Tommi Kokonaho - www.aksios.fi

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.