Sorry to hear you're having trouble.
Please log in here https://www.xbox.com/user/settings/contact-preferences to check the contact preferences for your account and make sure things are being sent to the correct email.
Missing Emails From My Hotmail Account
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(96, 98%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMM%3C/text%3E%3C/svg%3E)
Mohd Mufti
0
Reputation points
Hi there
I got an issue with my email for 9 month. I noticed that email delivery of newsletters has stopped from 17 December to 9 September.
Please note that my account is @hotmail.com
Thanks for helping out.
Outlook | Outlook for mobile | Outlook for Android | For home
1 answer
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(284.8, 15%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EOI%3C/text%3E%3C/svg%3E)
Onyx Is here 2,420 Reputation points Independent Advisor2025-10-25T11:15:19.86+00:00 -
Hornblower409-4652 2,110 Reputation points2025-10-26T10:46:35.44+00:00 Why are you sending an Outlook for Android user who is having trouble receiving email to an an XBox settings site?
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