charged with no visable subscriptions

belle3 0 Reputation points
2025-10-25T07:22:19.2433333+00:00

my account says no active subscriptions, i have just been charged how can i get a refund ?

Microsoft 365 and Office | Subscription, account, billing | Other | Other
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  1. Estrella721 25,180 Reputation points Independent Advisor
    2025-10-25T07:57:41.38+00:00

    Log in to all of your Microsoft accounts and check if you can see the charges there.

    https://account.microsoft.com/services/microsoft365/billing

    If not, have you asked a family member if they may have used your card in the past?

    You can refer to this article: 'How to investigate a billing charge from Microsoft.'

    https://support.microsoft.com/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

    If you can’t find the source of the charge, it’s possible that your credit card has been compromised. In this case, you should contact your bank immediately to open a dispute ticket, request an investigation, and, if necessary, have your card blocked and replaced to prevent further unauthorized charges.

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