I can't download to pdf from onedrive

Hi Tom Saw,

Welcome to Microsoft Q&A Forum.

Thanks for sharing your concern about converting issue on your OneDrive. Based on your description, Windows 10 is not a problem impact on your case. This situation might from a lot of reason, so I would like to ask whether you have any error message on your end? Where exactly does the conversion fail—OneDrive web, Word/Excel desktop, or “Microsoft Print to PDF”?

If you need a guaranteed path right now: (Reference: Export to PDF error in Word 2016: "Export failed due to an unexpected error")

1. Open the file in Word for the web → File → Save As → Download as PDF.
2. Or open the file in Word desktop → File → Print → Microsoft Print to PDF (after re-enabling the feature if needed).

Moreover, here are some quick checks to support you:

1. Update OneDrive app:

• Press Start, type OneDrive, open it → Settings → ensure you’re signed in.
• Install the latest OneDrive: Download OneDrive.

1. Check OneDrive storage & sync state:

• If your account is full or stuck “processing changes,” export/download may fail. Use the guided OneDrive troubleshooter and storage guidance.
• Storage and common errors overview.

1. Try another browser & disable PDF-related extension: Extensions (ad blockers, PDF viewers) can block web exports—test in InPrivate/Incognito.
2. Service health: If it worked last week, a service issue might have been rolling. Check Microsoft 365 service status: Service Health portal.

For your reference: Fix OneDrive sync problems

OneDrive isn't running

Please let me know if the quick check can help you solve the problem. In case you have a specific error message on your end, kindly help me answer the question so we can try to check any related solution for your case.

Kind regards,

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