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I paid for the ESU program and one of my 5 PC's refuses to enroll. The latest 22H2 and other updates are installed, it's signed in with my MS account as Administrator. location services are on. I tried changing to a local login and then back to the MS account and that did not help. Windows Update reports "Your version of Windows has reached the end of support" and there's no "You have enrolled..." text on the right on the Windows Updates page as there is on my other computers. When I try taking the steps to enroll it in the ESU program I get an error message after entering my Microsoft Account info (which the computer is already using to log on ..)
It's not a computer I use often, so there's no huge rush to fix it. But I'm wondering what steps I can take to try and fix it?
I tried doing a chat with MS support but they suggested I try "Microsoft Community Support page for assistance" first: "Microsoft still has a dedicated support team available to assist with ESU enrollment issues. That’s why I’m recommending you reach out to the Windows 10 ESU support team directly—they can help verify your device’s status" .... I assume they mean here??
Thanks for any help.
R
The computer is not listed in the "Devices" section in my MS account. Does that have any effect on the ESU service? Is there a way to add a PC? I see only options to add gaming hardware.
R
Oops .... I just checked and the computer IS listed in the devices in my MS account.
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Hi R,
When I try taking the steps to enroll it in the ESU program I get an error message after entering my Microsoft Account info (which the computer is already using to log on ..)
I am happy to help you. The error message regarding ESU can vary, which inturn can affect the solution. May I see the screenshot of the error to help you further?
I look forward to your response and am eager to collaborate until we find a solution.
Here are 5 screenshots that illustrate the problem.
Here's what I see on all my other Windows computers:
