outlook logged me out of my email and using my mobile to receive a code is not working

Question

outlook logged me out of my email and using my mobile to receive a code is not working

rachel GAULTON 0

I noticed that I had been logged out of my outlook email on my laptop and my mobile. I tried to re-enter my password too many times and was locked. I have 2 factor authentication set up so used different email to help unlock but didn't work. When I use my mobile no to receive a text code it says 'try another verification method'.

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Answer 1

Hi Rachel,

Thank you for posting, I am here to help you today. May i know if the mail that you are using is personal account or Organization / School account?.

This will help us to give you correct steps for Troubleshooting.

For the meantime try this steps:

If you unable to log in using the Authentication app. try our sign in helper

click this link to open sign in helper:

https://go.microsoft.com/fwlink/?linkid=2214157

The tool will ask you to enter the email address or mobile phone number you're trying to sign in with and check the details you provide. If we detect a problem with your account, we'll tell you what you need to do to solve the problem. If we don't detect any problem, we'll guide you through how you can help yourself.

I hope you find this information helpful. Please let us know if you have any further questions If the answer is helpful, please click "Accept Answer".

Best regards,

Jansher

Answer 2

Amr Elhamy 0

Go to https://account.live.com/proofs/manage, and then it'll send you an SMS code

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outlook logged me out of my email and using my mobile to receive a code is not working

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