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Server 2022 |DC Migration Support Needed

Kim Hunt 0 Reputation points
2025-10-24T18:30:10.2066667+00:00

Looking to get engineer support with a server migration that isnt going as planned. In the past with Action Pack we had hours - the new partner plan we have is only for cloud support. I try calling into Microsft and once I say I am a partner - the automated call just hangs up on me lol - I am just going in circles at this point.

So how can I purchase srver support for a physical on prem server - is the only way for me to pugrade to the Expanded Benefits plan?

Thanks

Windows for business | Windows Server | Devices and deployment | Set up, install, or upgrade
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  1. Chen Tran 3,205 Reputation points Independent Advisor
    2025-10-24T19:30:05.3366667+00:00

    Hello Kim,

    Thank you for posting question on Microsoft Windows Forum.

    First of all, I am sorry to learn that you have experienced the issue of support.

    Well! It is highly likely of that your previous Action Pack included a set number of Partner On-premises Support Incidents, which are probably not included in the default new Partner Success Core Benefits (which only includes Partner Cloud Support incidents).

    The following are the suggestions to upgrade your current membership to a plan that includes on-premises support incidents.

    1.Partner Success Expanded Benefits.

    • This package, which replaced the Action Pack and legacy programs, typically includes a higher number of support benefits, including on-premises product support incidents. This is the most likely equivalent path for getting back the support hours you used to have.

    2.Advanced Support for Partners (ASfP) or Premier Support for Partners (PSfP).

    • These are higher-tier paid plans that provide much more comprehensive, prioritized support across cloud, hybrid, and on-premises products, including faster response times and a wider range of proactive services. These are designed for partners who need to manage complex support for their customers.

    You can refer to the following articles for more information regarding your concerns.

    Hope the above information is helpful!

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