Cannot access our Azure Portal! We urgently need to add resources on a project in testing!

Question

Cannot access our Azure Portal! We urgently need to add resources on a project in testing!

MickeyLutz-2062 0

When I signed up for Azure in 2020, we used my email to set up Azure as an administrator. Since then Microsoft has made many changes to the rules around Microsoft Login. We also signed up for Microsoft 365 since then with my email. As I am CTO and founder of a small company I may have used a different "alias" email to do so. But the integration of microsoft accounts has had issues (Skype, Teams, Azure, Outlook, now 365).

Today, none of our administrative emails can access the Azure Portal. They all only access our 365 (or DevOps resources that are separate with our Lead Engineer). I get invoices to my email, that are paid because a card is on file.

We urgently need to add resources including another VM and to add a second administrator to the account. We are actively using the azure subscription space - but cannot get to the portal or administration.

I cannot complete a support ticket as there are no Azure subscriptions under our company 365 account. The system will not let me submit.

I am amazed that there are NO phone or email support resources available. This is an urgent federal project that our company is completing and must be tested by mid-November. We cannot model the government infrastructure without accessing the portal!

PLEASE HELP!!

Muhammad Rikza Nashrulloh 0 Reputation points

2025-10-25T06:13:00.7+00:00
Here's a summary of the recommended steps to resolve your Azure portal access issue:

Immediate Action: Contact Billing Support

Since you can't access the portal but receive invoices, billing support is your best route:

Visit the Billing Support page

Select "Subscriptions and Billing" or "Manage my account"

Look for "I don't have an Azure subscription" or "Contact Support without signing in"

Provide your billing details (email address, last 4 digits of card on file)

Escalation Template:

"I am the original Azure account administrator (created Oct 2020) and CTO of [Company Name]. I cannot access the Azure portal due to an identity conflict between my original Azure account and our Microsoft 365 account. I receive invoices to [your email] and have an active subscription with billing on file. We urgently need to add resources (VMs) and a second administrator for a time-sensitive federal project with a mid-November deadline. Please escalate this to restore access to my original account or add me as Global Administrator/Owner on the subscription."

The support agent should be able to verify your identity through billing records and restore access without requiring portal login. Good luck with your federal project!
MickeyLutz-2062 0 Reputation points

2025-10-25T21:19:33.9633333+00:00

Thank you for a solution. I will try this when I am online tomorrow.
Aditya N 595 Reputation points Microsoft External Staff Moderator

2025-10-26T10:19:11.7133333+00:00

Hello @MickeyLutz-2062

Thank you for reaching out to Microsoft Q&A.

I understand your concern, please could you share the error message which you're getting while trying to access Azure portal.

Thanks,

Aditya

1 answer

Your answer

Muhammad Rikza Nashrulloh 0 Reputation points

2025-10-25T06:13:00.7+00:00

Here's a summary of the recommended steps to resolve your Azure portal access issue:

Immediate Action: Contact Billing Support

Since you can't access the portal but receive invoices, billing support is your best route:

Visit the Billing Support page

Select "Subscriptions and Billing" or "Manage my account"

Look for "I don't have an Azure subscription" or "Contact Support without signing in"

Provide your billing details (email address, last 4 digits of card on file)

Escalation Template:

"I am the original Azure account administrator (created Oct 2020) and CTO of [Company Name]. I cannot access the Azure portal due to an identity conflict between my original Azure account and our Microsoft 365 account. I receive invoices to [your email] and have an active subscription with billing on file. We urgently need to add resources (VMs) and a second administrator for a time-sensitive federal project with a mid-November deadline. Please escalate this to restore access to my original account or add me as Global Administrator/Owner on the subscription."

The support agent should be able to verify your identity through billing records and restore access without requiring portal login. Good luck with your federal project!
MickeyLutz-2062 0 Reputation points

2025-10-25T21:19:33.9633333+00:00

Thank you for a solution. I will try this when I am online tomorrow.
Aditya N 595 Reputation points Microsoft External Staff Moderator

2025-10-26T10:19:11.7133333+00:00

Hello @MickeyLutz-2062

Thank you for reaching out to Microsoft Q&A.

I understand your concern, please could you share the error message which you're getting while trying to access Azure portal.

Thanks,

Aditya

Answer 1

Hello @MickeyLutz-2062

The core issue is an identity conflict between the original Azure account and the Microsoft 365 account. Billing support is the most effective way to bypass the portal login requirement.

The support agent will either restore access to the original Microsoft Account or add one of your current administrative emails as the Global Administrator or Owner directly on the subscription resource level.

Billing Support:

Navigate to the general Microsoft Support page.
Select "Subscriptions and Billing" or "Manage my account."
Look for a link like "I don't have an Azure subscription" or "Contact Support without signing in."
Provide billing details (email address, last four digits of the credit card).
Request an escalation, stating you are the original administrator, unable to access the portal due to an identity conflict, and the issue is urgent due to a time-sensitive federal project.

If the Answer is helpful, please click Accept Answer and Up-Vote, so that it can help others in the community looking for help on similar topics.

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Cannot access our Azure Portal! We urgently need to add resources on a project in testing!

1 answer

Your answer