i cant access my email i have check the payments eveything looks okay

Hi @Estimating,    

Welcome to Microsoft Q&A forum.   

Based on your information, you shared that you are unable to access your email in Classic Outlook application, and you have already confirmed your subscription payments are current. To help us figure out what is causing this, let's first review the most common reasons for this problem before moving on to the troubleshooting steps.  

Before we begin, the issue is typically caused by one of three things, such as a simple synchronization delay or an error in how the license was applied to your account. It's also possible that the assigned Microsoft 365 subscription (like an F3 license) is a web-only version, which does not include the desktop applications. Finally, the problem could be isolated to the Outlook desktop application itself, meaning your account and license are otherwise fine. 

To help us narrow down the issue and provide the correct guidance, please follow the recommended steps below and let me know the results. 

Step 1: Check subscription type.  

First, please verify the exact license assigned to your account in the Microsoft 365 Admin Center.  

1. Log in to the Microsoft 365 Admin Center.  
2. Go to Users > Active users.  
3. Find and select your account.  
4. Click on the Licenses and apps tab.  
5. Verify the License: Look at the list of assigned licenses. Please note the name of your main license (e.g., "Microsoft 365 Business Standard", "Microsoft 365 E5", "Microsoft 365 F3").  

Could you please share the name of the license currently assigned to your account? Some Microsoft 365 licenses, such as the F3 (formerly F1) license, are designed for web and mobile use only and do not include access to the desktop versions of Office applications like Outlook. Knowing your license type will help determine whether this limitation is related to your current subscription.

Step 2: Reassign license.  

1. If the license type from Step 1 is correct (e.g., "Business Standard", "E5") and includes desktop apps, the next step is to refresh the license connection.  
2. On the same Licenses and apps tab from Step 1, un-check the box for your main license.
   
3. Click Save changes.  
4. Wait for 2–3 minutes, then recheck the same box to assign the license again.  
5. Click Save changes.  

After this, please wait about 15 minutes before trying to access your email again.  

Step 3: Test access on Outlook on the Web   

If the problem persists after trying steps 1 and 2, this next step is critical to help us isolate the issue. 

1. Open any web browser (like Edge). 
2. Go to https://outlook.office.com 
3. Try to sign in with your email address and password. 

Please let us know the result of this step. Can you see your emails in the browser, or do you get an error message? If you do receive an error, please share a screenshot of the message or the exact error code. This will help us determine if the issue is with your account or only with your desktop application.  

I hope this information is helpful. Please follow these steps and let us know if it works for you.  

Thank you for your patience. If you have any questions, please feel free to reach out.  

We look forward to your reply.