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Thank you so much for contacting Microsoft Q&A Forum.
After checking your concern, I truly apologize to inform that Microsoft Certification / Exams is currently not supported in the Q&A forums. However, I'm still here to help you and normally, you can check your certifications in LINK If you don't see them in there, please use this link to create Certification support request: https://support.serviceshub.microsoft.com/supportforbusiness
for this issue so that you can get more professional help, there will be very professional people to tell you about the steps on how to realize this function. Then you can see this request screen and you can select different options depending on your needs
(Note: you have to log in your business account first then you go to that support link so that you can see the support screen like this image below):
Link reference: https://free.blessedness.top/en-us/credentials/support/help
I hope this information can help you to solve it.
Wish you a pleasant day!
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