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I would like a refund for my subscription of word which was purchased accidently

Lakhy Dosanjh 0 Reputation points
2025-10-24T10:43:32.7033333+00:00

I purchased Word accidentally i would like to request a refund

Microsoft 365 and Office | Subscription, account, billing | Other | Other
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  1. Liora D 5,230 Reputation points Microsoft External Staff Moderator
    2025-10-24T11:29:28.96+00:00

    Dear Lakhy Dosanjh,

    Thank you for contacting Microsoft Q&A. 

    I understand you accidentally purchased a subscription to Word and would like to request a refund, I’m here to help guide you through the process. 

       

    To assist you accurately, could you please confirm: 

    • Where did you purchase Word? through Microsoft Store, App Store (Apple/Google), or a third-party reseller? 
    • Was it part of a Microsoft 365 subscription or a standalone purchase? 
    • Was the purchase made under a personal account or through an organization/school? 

       

    You can refer to the steps below: 

    1. If purchased directly from Microsoft: 

    You can request a refund via your Microsoft account order history: https://account.microsoft.com/billing/orders 

    1. Sign in with the account used for the purchase. 
    2. Locate the Word subscription. 
    3. Select Request a refund (if eligible). 

    You can find more details here: How to get a refund on a Microsoft subscription - Microsoft Support   

    2. If purchased via App Store: 

    Refunds must be requested through the respective store: 

     

    Please understand that our initial response does not always resolve the issue immediately. However, with your help and more detailed information, we can work together to find a solution.  

     

    I hope this information helps point you in the right direction. If you run into any issues while trying the steps, or if something still doesn’t feel quite right, please don’t hesitate to reach out again. I’ll do my best to support you however I can.  

    Looking forward to hearing back from you with any updates or additional details. 

    Warm regards, 

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".    

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.   

  2. Stefan Blom 318K Reputation points MVP Volunteer Moderator
    2025-10-24T13:03:31.2066667+00:00
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