I really need this snipping tool video recording

Dear Shokri, Muhammad Zulhusni

Thanks for reaching out to Microsoft Q&A Forum!

I'm so sorry to hear about this frustrating snag with your important audit recording. The incident is due to a security protocol conflict where FinalCode, a security application, abruptly interrupted the Snipping Tool, leaving the video file incomplete and un-finalized (which is why it appears "unsupported/corrupted").

In the meantime, you can consider my suggestions and please let me know anything new from it:

• Press Win + R, type %LOCALAPPDATA%\Packages\Microsoft.ScreenSketch_8wekyb3d8bbwe\TempState\Recordings  >  hit Enter > Look for any .mp4 or temp video files (sort by date modified around your recording time) > Right-click the file or its folder > Properties > Previous Versions tab. If available, select a version before the issue and click Restore. This pulls from Windows' built-in backups.
• Go to Settings > Apps > Installed apps > search "Snipping Tool" click the three dots > Advanced options > Repair (then Reset if needed).

Notes/Warnings: Always back up important files before driver changes.

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