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Hello, I’m trying to recover access to an old Microsoft/Hotmail account that’s linked to my Minecraft profile. I’ve already confirmed with Minecraft Support that this is the correct account, but I no longer have access to the old recovery phone or email.
I’ve tried the recovery form multiple times without success, and I can’t use the phone or chat options from my current location.
Could a Microsoft agent please contact me privately to verify ownership? I can provide additional identifying information privately when requested. (Old phone number associated to the account and the new one to replace it)
Thank you very much for your help.
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Hey there! Nice to meet you!
Since you mentioned that you do not have access to your security information, phone, and email address, did you also have two-factor authentication (2FA) active on the account?
Lastly, may I know when was the last time you successfully signed in to your Microsoft account?
Best regards,
Darhyl
No, unfortunately i have not activated 2fa in this account. It's a really old one, can not remember when was the last time i signed in (+3y for sure).
Since it's been more than 3 years, I'm afraid your account may have been deleted.
If the account has not been signed in for more than two years, the account will be deleted/closed due to inactivity, and it can no longer be recovered.
Kindly check this link for more information regarding Microsoft account activity policy: https://support.microsoft.com/topic/microsoft-account-activity-policy-7c0a9fa7-0982-b7c6-fd72-df852b63699f
Thank you for understanding! Please feel free to let me know if you need anything else.
Best regards,
Darhyl
