Hey there! Nice to meet you!
Based on the screenshot you provided, "Try another verification method" this is an indication that your account is temporarily blocked from resetting your password.
Please try to perform these steps to resolve an account block:
- Kindly try using different devices and network services to reset your password and access your account.
- Wait 24 hours, but please make sure not to reset the password within that timeframe, as this may reset the cooldown.
If the issue persists after 24 hours, try waiting exactly 48 hours before resetting the password again.
Lastly, I highly suggest checking the Microsoft article regarding account blocks, particularly the "I see a Try another verification method message" tab: https://support.microsoft.com/account-billing/troubleshooting-verification-code-issues-409090c4-92b5-42b9-8ae6-bcc97e62fc48#:~:text=If%20you%20received%20a%20Microsoft%20verification%20code%20that%20you%20did#:~:text=If%20you%20received%20a%20Microsoft%20verification%20code%20that%20you%20did
Thank you for your understanding! Please feel free to let me know if you need anything else.
Best regards,
Darhyl