Billed on my credit card with no authorization ?

Tanner Wong 0 Reputation points
2025-10-24T04:55:07.99+00:00

Hi, what is Microsoft 36 and why am I being billed for it on my credit card with no authorization?

I was billed for SGD154.99 on 13 Sept without my authorization. It stated in my bank account it was bill for MICROSOFT*MICROSOFT which I later found out it was for Microsoft 365.

Another deduction of SGD29.00 was again billed on my credit card on 22 Oct.

For clarification please why there is double deduction on my credit card.

Regards

Microsoft 365 and Office | Subscription, account, billing | Other | Other
0 comments No comments
{count} votes

1 answer

Sort by: Most helpful
  1. Thomas4-N 2,760 Reputation points Microsoft External Staff Moderator
    2025-10-24T11:11:49.7933333+00:00

    Hello Tanner Wong, welcome to Microsoft Q&A forum.

    I’m sorry to hear you are going through this. Please kindly confirm the transaction detail first by signing in to all of your Microsoft accounts on account.microsoft.com > Order History > select the date range when you received the charge. Also have a look at Services & Subscription to see if there’s anything that matches the charges. 

    If it doesn't show up, the charge may have been from a family member or a friend who might have your payment card added/linked to their accounts. Please check their accounts' Order History. Also Microsoft lists some other scenarios you might want to check out: How to investigate a billing charge from Microsoft 

    If you find the charges on YOUR account but you don't recognize making those purchase, for your privacy and security, billing matter cannot be discussed in the forum nor does anyone helping in the forum have access to such data. You will need to contact Microsoft support to get it handled. On your computer, launch the Get Help app from the start menu, then type in "Billing" as the keyword. On the next page, you can click on "Contact support" button. Then fill out a few more details and you will be directed to the page where you will have the option to chat with a live support agent. 

    Thank you for your understanding. Warm regards, 

    0 comments No comments

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.