How to unlock a microsoft account - email

Question

How to unlock a microsoft account - email

Carol 0

Hi,

We've created an email for our business just to be able to purchase some microsoft products.

The issue was the account was blocked in the next day, I can't access the email, I tried so many times and ways of unlock, reset the password many times and when comes to send me a code through a mobile number, I never receive the code, I've looked all the topics and other questions to try what was suggested and nothing seems to work.

There is no email support, or chat to contact, the form to recover the account ends up the same way as the others, is there any other way?

Alexis-NG 5,340 Reputation points Microsoft External Staff Moderator

2025-10-24T19:19:32.44+00:00

Hi @Carol,
Hope things are running smoothly on your end.

Following up on the support thread we've been working on.

We want to make sure everything is working as expected and that your experience remains uninterrupted. If you are still facing the same issue or need assistance with anything else, kindly respond to my private message, and I will be happy to help.

Thank you for your patience and understanding throughout the troubleshooting process.

I look forward to hearing from you soon.

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Alexis-NG 5,340 Reputation points Microsoft External Staff Moderator

2025-10-24T19:19:32.44+00:00

Hi @Carol,
Hope things are running smoothly on your end.

Following up on the support thread we've been working on.

We want to make sure everything is working as expected and that your experience remains uninterrupted. If you are still facing the same issue or need assistance with anything else, kindly respond to my private message, and I will be happy to help.

Thank you for your patience and understanding throughout the troubleshooting process.

I look forward to hearing from you soon.

Answer 1

Hi @Carol,

Thank you for reaching out to the Microsoft Q&A Forum.

In order to help you with greater accuracy, could you tell me if you're using a personal account type (@hotmail, @gmail, @outlook.com) or a work or school account managed by your organization (@yourcompany.com, @onmicrosoft.com)?

Please feel free to share your email address with me via private message so I can review it for you.

You can access your private messages by logging into the Q&A forum using the account you used to post your question, then navigating to the private message section.

User's image

Once I have a clearer understanding of your current situation, I’ll be happy to assist you with greater accuracy. Please feel free to share any additional details you believe are relevant. Screenshots are especially helpful and much appreciated.

Note: Please understand that our initial response does not always resolve the issue immediately. However, with your help and more detailed information, we can work together to find a solution.

Thank you for your patience and your understanding. If you have any questions, please feel free to reach out.

I'm looking forward to your reply.

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How to unlock a microsoft account - email

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