Why has my printer started spooling documents from a specific website that I have printed from multiple times before?

Deb 0 Reputation points
2025-10-23T18:55:31.0766667+00:00

I am trying to print from a specific website. It opens the document I am trying to print in a new window as a pdf document. I have printed from this website multiple times before, I use it daily. Just recently though, every time I try to print it shows the document as spooling. It also shows there are other print jobs even though I have nothing else printing. I have cleaned out the print queue, I have stopped and restarted the spooler service, I have updated Windows and Microsoft edge, I have even uninstalled and reinstalled my printer driver. It still continues to do the same thing. I can print from any other webpage or print a document from my computer, it is just this webpage that does it and just started doing this. I have printed from it before multiple times before without any issue at all. I am at a loss as to what else to do to fix this.

Microsoft Edge | Website issues | Windows 11
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  1. JC 3,605 Reputation points Independent Advisor
    2025-10-23T19:40:58.59+00:00

    Hello,

    There might be a bug on that specific website regarding printing, open edge then press ctrl+shift+del, this will bring you to the setting that lets you delete edge's browsing data, select a timespan that reaches the date this issue started, after clearing restart your computer and try printing from that website again.

    Do note that if you delete your browsing data you will have to login to your accounts all over again.

    Hope this helps,

    JC

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