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trying to troubleshoot a cause for a update issue (kb 5070773 gets error 0x800f0983)
only issue im finding is with resetting the componet part i get the following
took out my user name but rest is what happens when i try to rename the 2 folders to .old
i have both folders set to ownership of trusted installer ( from what i found thats what it should be correct if im wrong) with full permission
any help will be appreciated
note when i do net stop cryptsvc stop it fails to stop
i goto services.msc ( windows key and r) try to stop there i get the following
windows could not stop the cryptograph servis on local computer
error 1052----- the request control is not valid on this service ( think thats correct wording)
PS C:\Users> ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
ren : Cannot create a file when that file already exists.
At line:1 char:1
+ CategoryInfo : WriteError: (C:\Windows\SoftwareDistribution:String) [Rename-Item], IOException
+ FullyQualifiedErrorId : RenameItemIOError,Microsoft.PowerShell.Commands.RenameItemCommand
PS C:\Users> ren C:\Windows\System32\catroot2 catroot2.old
ren : Access to the path 'C:\Windows\System32\catroot2' is denied.
At line:1 char:1
+ CategoryInfo : WriteError: (C:\Windows\System32\catroot2:String) [Rename-Item], IOException
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Hi, I'm Bernard, a fellow Windows user. I'm happy to help!
This issue occurred due to a miscalibration on the Windows update. Since you have done renaming the SoftwareDistribution and catroot2, and are still having an issue, I suggest doing an in-place upgrade, wherein it will update the device to the latest version and repair all issues without deleting any files.
Kindly follow the steps from this link:
i appreciate the reply
i have the latest version so what "upgrade" i need is a mystery
and i happened to find several others with same error ox800f0983 posted on here ( several repleis to those also) so im not the only one and will point out seen several other mentions of this issue with other updates ( some within last year)
as for the error 1052 when trying to rename catroot2 i cant find anything to fix it just "how to rename" steps
and to add to steps i have done
sfc clean
chkdsk clean
dism restorehealth clean
system recovery repair thru windows update ( 2 hours wasted)
as others reported doing same or some of the steps there same issue
Hi, thank you for replying. Have you selected the ISO? It seems that you have run the Media Creation tool instead of the ISO. Kindly do it again and select the ISO.
not sure you even read my reply yesterday repeating your answer does nothing
as i stated what you are repeating does notnhing ( i.e. 2 hours wasted in my reply)
support did nothing either or even tried to reconize or help with the issue
Hi, thank you for replying, and I understand you on that. I just want to make sure that you downloaded the ISO, not the Media Creation tool. If yes, and still having an issue, I recommend waiting for the next update as it will supersede that particular update.
as stated and noted by others having same issue that does not fix the issue reinstall anything
contacting support has been no help at all just excuses
I understand you on that, in this case, I recommend waiting for the next update, as it will supersede that particular update.
In addition, what I can highly suggest is to post the issue on the feedback hub so that developers will also be aware of this problem, and hopefully, the fix will apply as soon as possible.
To send Feedback: https://support.microsoft.com/en-us/windows/send-feedback-to-microsoft-with-the-feedback-hub-app-f59187f8-8739-22d6-ba93-f66612949332
i did the feedback but not hopefull anything will be done given what happened with chat support
when others on here are having the same exact issues ( several posts on here) would seem its not just random
