Help a relative recover access to their email account.

Hi Rodrigo,

Thank you for posting, I am here to help you today. The account recovery process is the last resort that requires you to prove ownership by answering a few questions that only the account owner can answer.

If you are unable to provide sufficient answers to be verified, the system won't grant you access.

I will suggest you keep trying with Account Recovery Form as it is the only way you can restore access to your account.

You can submit Account Recovery Form up to two times per day using a device you have used to access your account before and from a similar location.

The recovery form is available at https://account.live.com/acsr

Helpful tips:

Answer as many questions as possible. If you’re not sure, guessing is ok — wrong answers don’t count against you.

Use the information you created when you created your account or when it was last updated.

Submit the information from a computer that you use regularly.

After you submit the Account recovery form wait for Microsoft to respond within 24 hours on your working mail you provided.

For more information you can check this article:

Help with the Microsoft account recovery form

https://support.microsoft.com/en-us/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

I hope you find this information helpful. Please let us know if you have any further questions If the answer is helpful, please click "Accept Answer".

Best regards,

Jansher