How to Get Past the First Email Address? -- Office Outlook 2024

Hey JcW32, that makes perfect sense, both Cybermesa and Runbox use standard POP3 and SMTP authentication, so Outlook just needs to know to use the same login details for both sending and receiving.

In Outlook 2024, that setting is tucked away a bit. When you’re adding the account manually, click More Settings, then go to the Outgoing Server tab.

You’ll see an option that says My outgoing server (SMTP) requires authentication, make sure that’s checked, and then select Use same settings as my incoming mail server.

That tells Outlook to use your Runbox username and password for sending as well.

After you save that and test the connection, it should pass both checks. Just to confirm, are you creating your accounts through the Control Panel then click Mail then Profiles route I mentioned earlier, or from inside Outlook itself?

That’ll help me guide you to the exact screen layout for your version.

Regards,
Aron

Hey,

I get what you’re running into Outlook 2024 changed the way it handles first-time setup, and it now pushes you to add an email account right away, even if you want to configure it manually.

What’s happening is the newer version tries to automatically detect your mail settings before letting you choose POP3, which can be confusing if you’re used to the older Outlook flow.

To get past that, open Control Panel then click Mail then Show Profiles, create a new profile, and then add your account there instead of launching Outlook directly.

When the setup window opens, check Advanced options and select Let me set up my account manually, then pick POP3 and enter your incoming/outgoing server details.

Once it’s saved, open Outlook using that profile and switch to Work Offline mode under the Send/Receive tab.

Can you tell me which email provider you’re using, so I can walk you through the exact server settings next?

Regards, Aron

Hey JcW32, that’s a smart question, and you’re right to be cautious about what Runbox mentioned. From what’s been confirmed that privacy issue mainly affects the new Outlook that Microsoft started rolling out around late 2023, where all email traffic gets routed through Microsoft’s cloud servers instead of connecting directly to your mail provider.

The good news is, if you’re using the classic Outlook included with your Office 2024 click-to-run version, the one you access through Control Panel and that lets you manually configure POP3 settings, your email is still handled locally and connects straight to Runbox or Cybermesa’s servers. The cloud relay only applies to the “New Outlook” app that Microsoft keeps promoting with that blue toggle in the upper right corner.

Just to double-check, when you open Outlook, do you see that toggle or anything labeled “New Outlook” at the top? That’ll tell us for sure which version you’re running.