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Can’t log into my PC

Anna Lee 0 Reputation points
2025-10-23T14:22:55.7266667+00:00

I am have trouble logging into my PC and it uses Microsoft. I had reset my password and it’s still not letting me in. I made sure it was all under my internet and it gives me the incorrect password notification. I forgotten my security questions as well. Please help me I don’t know what to do. I have restarted, shut down and safety reset my laptop and it’s still not working. I have important pictures on my laptop and it’s the only device that has it. PLEASE HELP ME!!

Windows for home | Other | Security and privacy
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  1. John Oliver 3,565 Reputation points Independent Advisor
    2025-10-23T15:18:05.5033333+00:00

    Hello Anna Lee, thanks for posting this in our community. I completely understand how frustrating and worrying this situation must be, especially knowing how important your photos and files are to you. You're not alone, and we're here to help.

    Just a quick note: security questions are usually associated with local accounts, not Microsoft accounts. If you've confirmed that your PC is linked to a Microsoft account, please make sure your device is connected to the internet, as Microsoft account login requires an active connection to verify your credentials.

    Sometimes, the issue might be caused by keyboard layout mismatches. On the login screen, try clicking the Ease of Access icon in the bottom-right corner and select the On-Screen Keyboard. Then, carefully type your password using that virtual keyboard to rule out any input errors.

    Kind regards,

    John Oli

  2. aReply4u0084 865 Reputation points
    2025-10-23T15:35:05.9266667+00:00

    Forum helper

    Welcome : in addition to the posted answer. Try the solutions advised by Microsoft

    on this -- Support article below. click on all the "Headlines" To view the fixes to apply.

    Also, try the - Sign-in helper - and follow instructions posted. Hope this helps

    Link : https://support.microsoft.com/en-us/windows/troubleshoot-problems-signing-in-to-windows-298cfd5f-df1f-c66b-36ad-f2a61a73baad

    Posted a Non-MSoft video with additional troubleshoots. if decide to watch it

    -- Don't clik or subscribe to Ads or subscriptions. keep us updated

    Link : https://www.youtube.com/watch?v=lLqOZP8Swks

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