MeetingBar A30 – Call automatically ends after about 2 minutes (also disconnects on CTP18)

Hi @Patrick Violante, 

Thank you for posting your question in the Microsoft Q&A forum.  

Regarding that call automatically ends after about 2 minutes. 

As of now, there hasn’t been any official announcement from Microsoft confirming this as a known issue. That said, unexpected call drops can be caused by a variety of factors, including: 

• Device firmware inconsistencies 
• Network configuration issues 
• Backend service synchronization problems 
• Conditional access or policy enforcement 
• Licensing or service plan limitations 

These are often environment-specific, which makes it difficult to diagnose without deeper access to your tenant and device logs. 

Please note that forum moderators we don't have the right tool and permissions to access user back end. 

To resolve this, Microsoft’s support team will need to step in. A technical support engineer can perform a remote session to investigate the situation verify the backend configurations, and run any necessary synchronization tools to resolve the problem. If the issue requires further attention, they can escalate it to a specialized team for deeper analysis.   

The Global Admin should create a service request with Microsoft support to get advanced technical assistance and diagnostics. For detailed instructions on how to get support, please refer to Get support - Microsoft 365 admin.    

 If you’re unsure who the Global Admin is within your organization, you can find guidance on locating them here: How do I find my Microsoft 365 admin? - Microsoft Support.    

If you want to export the devices log please refer to this article: Exporting logs and config files (Yealink)  

Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please make sure that you completely understand the risk before retrieving any suggestions from the above link 

Thank you again for your time and understanding. While my initial response may not resolve the issue immediately, I’d like to gather more details about your situation so I can assist you more effectively.  

I really appreciate your patience, and I’m here to help. Looking forward to your response!  

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