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Can't move domain from godaddy to my microsoft tenant

Caroline Gilchrist Estella 20 Reputation points
2025-10-23T09:34:18.5666667+00:00

I'm trying to move my Godaddy domain to Microsoft and have it fully managed by Microsoft, I have the EPP code and go through the process but I never get asked to supply the EPP code so the domain in my tenant continues to say that the domain DNS is manged by Godaddy.

I want to end my subscription with godaddy but can't until I know the domain has been transferred away from them.

I have signed up to azure and configured a dns zone, I have added the servers to godaddy but still the domain says it's managed by godaddy.

I have spoken to Microsoft on numerous occasions and I can't get this issue solved, I have also contacted Godaddy but they say to use the transfer process and get the EPP code, I have done all this and the issue stays the same can anyone tell me how to complete the transfer?

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  1. Harold Milan 5,555 Reputation points Independent Advisor
    2025-10-23T13:48:51.66+00:00

    Hi Caroline,

    Here’s what’s likely causing the issue:

    Domain Connect is still active

    Microsoft 365 uses a feature called Domain Connect to automatically configure DNS with GoDaddy. If this is active, Microsoft will continue syncing DNS settings with GoDaddy even if you’ve set up Azure DNS.

    Domain transfer vs. DNS delegation

    Transferring DNS management is not the same as transferring domain ownership. If you haven’t completed the domain registrar transfer using the EPP code, GoDaddy still owns the domain, even if DNS records point to Azure.

    EPP code not requested due to setup path

    If you added the domain via Microsoft 365’s admin center using Domain Connect, the system skips the registrar transfer and assumes DNS will stay with GoDaddy.

     

    Here’s how to fully transfer your domain and DNS management to Microsoft:

    Disable Domain Connect in Microsoft 365

    Go to Microsoft 365 Admin Center > Settings > Domains.

    Select your domain and choose Advanced settings.

    Remove the Domain Connect link to GoDaddy if present.

    Transfer Domain Registrar Ownership

    Log in to your GoDaddy account.

    Unlock the domain and retrieve the EPP code.

    Use a registrar that supports domain transfers to Microsoft (e.g., via Azure App Service Domains or a Microsoft partner).

    Initiate the transfer and provide the EPP code when prompted.

    Update Nameservers to Azure DNS

    After the transfer completes, go to your new registrar’s dashboard.

    Replace the nameservers with the ones provided by your Azure DNS zone.

    Verify DNS Propagation

    Use tools like nslookup or https://dnschecker.org  to confirm that your domain is now pointing to Azure’s nameservers.

     
    Let me know how it goes, Happy to help!

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  1. Austin-H 5,945 Reputation points Microsoft External Staff Moderator
    2025-10-23T23:14:23.4566667+00:00

    Hi  Caroline Gilchrist Estella,

    Thank you for posting your question in Microsoft Q&A. 

    We understand you're considering a full transfer of your domain registration from GoDaddy to Microsoft for domain management. Based on our research, to fully manage your domain's DNS through Microsoft 365, you need to delegate DNS hosting to Microsoft by updating the nameservers at your current registrar (GoDaddy). This process does not require an EPP code, as that is only used when transferring domain registration to a new registrar. Microsoft does not act as a domain registrar and therefore cannot accept registration transfers. 

    Domains "purchased" through Microsoft 365 are actually registered and renewed via their partner, GoDaddy. However, since your domain is already registered directly with GoDaddy, this arrangement does not apply in your case. 

    If your goal is to stop paying GoDaddy entirely, you'll need to transfer your domain registration to a different registrar. This process involves using the EPP code and typically requires paying the new registrar's registration fee for the first year. Since Microsoft cannot serve as the new registrar, their tools will not prompt for or use the EPP code. 

    I hope this helps. 

    Please understand that our initial reply may not always immediately resolve the issue. However, with your help and more detailed information, we can work together to find a solution. 

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".   

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread. 

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