device over take

Hi Gary,

Here’s what those paths mean and why you’re seeing them:

IdentityCRL (wlidsvcconfig.xml)

This relates to Microsoft account sign-in services. If this file is missing or corrupted, it can affect login to Microsoft apps.

DiagTrack files

These belong to Windows Diagnostic Tracking (Connected User Experiences and Telemetry). They collect system health and performance data not user files. They don’t control access to your account.

Lockout cause

If you’re blocked from apps or services, it’s likely due to account authentication issues, corrupted system files, or policy restrictions not these telemetry files themselves.

Here’s a safe way forward:

Check Microsoft Account Access

Go to https://account.microsoft.com  from another device and confirm you can sign in.

Run System File Checker

Open Command Prompt (Admin) and run:

sfc /scannow

This repairs missing or corrupted system files.

Reset Windows Sign-In Service

Press Windows + R, type:

services.msc

Find Microsoft Account Sign-in Assistant, restart it.

Check for Malware

Run Windows Security > Full Scan to rule out malicious changes.

Avoid Deleting DiagTrack Files

These files are system-managed. Removing them won’t fix access issues and could cause instability.

Let me know how it goes, Happy to help!