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My church has two computers, both plugged into uninterrupted power sources. Naturally, Windows 11 wants to control the UPS instead of letting the native software do its job. One computer blinks the monitor and connected screens at times. When I check the event log the reason is changed power source. After talking to several people and doing my own research the computer thinks it is a laptop changing from battery to outlet. Is there a way to change this?
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Hi,
To clarify your situation, could you let me know the brand and model of the UPS units and whether dedicated management software is installed on both computers? Also, do the monitor flickers occur only when the UPS is running on battery, or do they happen even when it is fully charged and plugged in? Finally, have you checked whether the "Microsoft ACPI-Compliant Control Method Battery" appears in Device Manager on both computers or only on one?
Kind regards,
These are Dell XPS 8940 computers. Thus, it is a Dell power supply. The uninterrupted power sources are line interactive units. One computer is currently off the UPS because the UPS's fan failed and other problems. The computer that blinks is the one connected to the UPS. I checked the device manager and did not see the Microsoft battery you reference. It lists HID UPS Battery. When I go to Power & Battery under Settings at the top of the screen it says 100% with a battery symbol.
The UPS manufacturer (Tripp Lite) says I need to connect by serial for the software to work. I called before about the software, and I was told to use the new software (after EATON bought Tripp Lite). However, it never worked. I called Tripp Lite again, and I was informed to install the old software. I can monitor, but it does not have anything to do with this issue.
