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Windows 10 Password Issues

James Walter 0 Reputation points
2025-10-23T01:25:30.1166667+00:00

I have two Windows 10 PCs that have coincidentally stopped accepting the login password in the past week or so. Both are running on local accounts. I have tried several methods for resetting pw or logging in as admin - nothing works. Is this related to the end of life for Windows 10? I thought Win10 would still work - just wouldn't get updates/support.

Windows for home | Windows 10 | Recovery and backup
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  1. Manoel Barros 15,015 Reputation points Independent Advisor
    2025-10-23T02:11:13.5566667+00:00

    Hi! Maybe an update caused this issue, or Windows Hello services aren't working. Try these solutions:

    1. Hold down the SHIFT key and restart your computer in the Lock Screen or Start Menu.
    • Hold SHIFT until you access the Recovery Screen
    1. In Recovery Mode, select 'Troubleshooting' > Here you will have several options for Windows recovery. Try the following options:

    Boot Repair Windows will try to fix the problem.

    • If you are not successful, proceed to the next step.

    Uninstall Updates

    • Choose the "Uninstall Latest Quality Update" option.
    • If the problem persists, go back to the Menu and choose the "Uninstall Latest Feature Update" option.

    System Restore Scroll through the Restore Window until you reach the available Restore Points > Choose the latest > Advance options.

    • If any error occurs, skip to next step.

    Command Prompt In the terminal, type the repair commands below. ATTENTION: Type the entire command in the first line > Press ENTER > Wait for the command to complete > Run next list command > When you execute all commands, restart your computer.

    sfc /scannow

chkdsk c: /f /x /r
    • Proceed to next step if you do not solve your problem.

    Boot Configuration Click the option to restart the computer > Select option 4 (Safe Mode > If you access Windows, tell me for more troubleshootings.

    Restore the PC

    1. Under 'Troubleshooting', select the option "Restore PC" > "Keep my files" to completely restore your computer and keep your files.
    2. Choose the reinstallation method "Download from Cloud". If error occurs, choose "Local Reinstallation".
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