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Bluetooth cannot connect after updating to latest Bluetooth driver

Collin 0 Reputation points
2025-10-22T12:48:48.4633333+00:00

Could not connect A50 wireless headphones last night after it worked in the morning before going to work. Uninstalled an old Bluetooth driver and installed the latest one this morning and still cannot connect. I have Bluetooth Support Service set to automatic after it was set to manual. Have restarted and shutdown the device multiple times in order for it to restart to be able to log back in and troubleshoot. A50 headphones cannot be removed to re-connect and is not recognized in the sound options.User's image

Windows for home | Windows 11 | Settings
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  1. John Oliver 2,700 Reputation points Independent Advisor
    2025-10-22T13:40:42.7466667+00:00

    Hello Collin, Thanks for posting this in our community. I truly understand how frustrating it must be to lose Bluetooth connectivity, especially when your A50 headphones were working just fine earlier. It's inconvenient when something so essential suddenly stops working after an update.

    To start, try running the Bluetooth troubleshooter. You can find it by going to Settings, then System, then Troubleshoot, and selecting Other troubleshooters. From there, run the Bluetooth troubleshooter and see if it resolves the issue.

    If the problem persists, I recommend removing and reinstalling the Bluetooth driver. Sometimes, remnants of the old driver can interfere with the new one. Open Device Manager and expand both the Bluetooth and Network adapters sections. Right-click on Intel(R) Wireless Bluetooth(R) and choose Uninstall device. If the option is available, check "Delete the driver software for this device." After uninstalling, restart your PC. Then go to Settings, Windows Update, and check under Optional Updates for any Bluetooth-related updates. You can also download the latest driver directly from Intel’s official website.

    Hope this works on your device.

    Kind regards,

    John Oli

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  2. Collin 0 Reputation points
    2025-10-23T10:02:17.63+00:00

    Ran the troubleshooter and it said it needed to reinstall the BT driver. Did that and restarted. Same issue. Uninstalled the latest driver and restarted. It reverted it back to the old 22.30.0.4 from 1/22/2021. Same issue. Windows has a security update but it cannot install. Seems like an update bug. Anytime I restart or shutdown it either boots back quickly or takes forever and runs into some blue error screen issue and has to install something.

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