Hacked account, original alias was removed.

Hello Derris Brandon,

Thank you for reaching out to Microsoft Q&A Forum. I’m truly sorry to hear your account was compromised and that the attacker changed your security info. I understand how frustrating and critical this is, and I’ll guide you through some options available. First, to clear up the confusion:

• The sign‑in screen will only show the hacker’s recovery email/phone, so any codes there go to them.
• The Account Recovery Form is different. It does not send codes to the hacker’s alias, it uses the contact email you provide. If your first attempt was denied, try again with more detailed information.

What you should do now:

1. Check if you still have a signed‑in session anywhere (phone, old PC, Outlook app):

Please use it to go to account.microsoft.com > Security > Manage how I sign in > then add new recovery info immediately.

Try to remove the hacker's email alias if possible. If you can't, you will need to re-add your own original alias first. Adding new security info (email/phone) triggers a 30-day restriction state and this cannot be expedited or bypassed for safety reasons.

Note: Please be aware that the hacker has their email added to your account, having them in full control over your account, they can potentially cancel your security info change request during this period. If this happens, you will need to try requesting again, and hopefully, the hacker will not notice. However, if the 30-day restriction state is complete, you will be able to remove the hacker's security info email/phone number from your account using your newly added security info.

2. Submit the recovery form again

• Go to the Account Recovery Form via https://account.live.com/acsr   
• Enter your hacked email and an alternate email where Microsoft can contact you.
• Provide as many accurate details as possible, such as old passwords, folder names (e.g., custom folders), frequent contacts/subjects, and submit from a familiar device/location.
• Please refer to this official guideto help you fill out the form more accurately.
• If your Microsoft account recovery request was not granted or was unsuccessful, please check Account recovery unsuccessful - Microsoft Support

3. If the account is locked for suspicious activity

If you receive a message saying your account has been locked due to suspicious activity, please submit the Account Reinstatement form, which is specifically for accounts locked due to suspicious activity and different from the Account Recovery form (ACSR) above.

4. Contact Microsoft Support team via a different Microsoft account

If the recovery form fails, contact Microsoft Support directly:

• Go to Contact - Microsoft Support     
• Search for "Account Recovery" in the search box.   
• Click "Get Help" and press Enter.   
• Navigate through the support options to find "Contact Support."     
• Look for and select "Chat with a support agent in your web browser" or a similar callback option. Explain your situation clearly.
• Persistence: It can sometimes take multiple attempts to reach a helpful agent or to get your case escalated. Some agents may still direct you back to the form, please let them know you’ve exhausted that option and request further assistance.    

You can also check this official guide: How to recover a hacked or compromised Microsoft account

Thank you for your understanding and please feel free to let me know how it goes. Take care.

PS: If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".    

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Good day Derris Brandon! I hope you're doing well.

Just checking in to see if the above information was helpful. If you have any further updates on this issue, please feel free to post back. If you think my reply is helpful to you, please kindly mark it as an accepted answer, we’d really appreciate it! Your feedback helps others in the community too! Thanks for your understanding. 

Warm regards