Azure Form Recoznizer Service is Down - Facing Server ERROR 5xx

Sparsh Dutta 0 Reputation points
2025-10-21T14:44:07.8466667+00:00

Facing this issue. Azure form reconizer service is down.
Error processing document: Error processing document: Traceback (most recent call last):

File "/app/realestate_docai/src/services/pipeline.py", line 1393, in execute_pipeline

self.perform_ocr_via_azureai_with_retry(

File "/app/realestate_docai/src/services/pipeline.py", line 201, in perform_ocr_via_azureai_with_retry

self.azure_ocr_service.analyze_pdf_with_retry(

File "/app/realestate_docai/src/services/ocr/azure_ocr.py", line 118, in analyze_pdf_with_retry

result = poller.result(timeout=240)

File "/usr/local/lib/python3.10/site-packages/azure/core/polling/_poller.py", line 326, in result

self.wait(timeout)

File "/usr/local/lib/python3.10/site-packages/azure/core/tracing/decorator.py", line 119, in wrapper_use_tracer

return func(*args, **kwargs)

File "/usr/local/lib/python3.10/site-packages/azure/core/polling/_poller.py", line 341, in wait

self._thread.join(timeout=timeout)

File "/usr/local/lib/python3.10/threading.py", line 1100, in join

self._wait_for_tstate_lock(timeout=max(timeout, 0))

File "/usr/local/lib/python3.10/threading.py", line 1116, in _wait_for_tstate_lock

if lock.acquire(block, timeout):

File "/usr/local/lib/python3.10/site-packages/billiard/pool.py", line 228, in soft_timeout_sighandler

raise SoftTimeLimitExceeded()

billiard.exceptions.SoftTimeLimitExceeded: SoftTimeLimitExceeded()

Azure AI Document Intelligence
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