Teams For Mac Ghost Image

Hi @Prince B. Harris, II, 

Thank you for posting your question in the Microsoft Q&A forum. 

We're sincerely sorry for any inconveniences or troubles this issue may have caused you. To help you resolve this concern, could you provide us with more detailed information? We greatly appreciate your understanding and cooperation.   

• What macOS version are you using? 
• Is there any other applications that was running when the issue happened? (e.g. screen recording, streaming, or window management apps, etc.) 
• Does this happen after every meeting, or only specific ones? Does the issue occur with video calls, audio-only calls, or both?
• When exactly did the issue happen (e.g. after someone started sharing screen, after a specific duration of time, etc.) 

If possible, may you share us screenshots of your situation so we can clearly understand your situation and provide the most appropriate solution. 

Note: Please understand that our initial response does not always resolve the issue immediately. However, with your help and more detailed information, we can work together to find a solution. 

Thank you for your understanding and cooperation. I'm looking forward to your reply.

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What macOS version are you using? Tahoe 26.0.1

Is there any other applications that was running when the issue happened? (e.g. screen recording, streaming, or window management apps, etc.) No

oes this happen after every meeting, or only specific ones? Does the issue occur with video calls, audio-only calls, or both? Random video meetings. I do notice when I do full screen sometimes the image of the Teams call stays on the desktop after the call ends.

When exactly did the issue happen (e.g. after someone started sharing screen, after a specific duration of time, etc.)  The ghost image stays resident on the desktop after a video screenshare call.

No screenshots yet. I'll do so upon the next event.

Hi @Prince B. Harris, II, 

Thank you for your prompt update.  

With your new information, this issue is highly due to macOS Tahoe’s new window window/display management system may not be fully compatible with the current Teams client. Tahoe 16.0.1 system is a new released operating system which can have incompatibilities with current Teams client design which up to now is optimized for macOS Sequoia 15.  

In the meantime, you could try some steps below: 

1- Clear Teams cache 

• If Teams is still running, right-click the Teams icon in the dock, and then select Quit or press Command (⌘)-Q. 
• In the Finder, open the /Applications/Utilities folder, and then double-click Terminal. 
• Enter the following commands, and press Return after each command: 

rm -rf ~/Library/Group Containers/UBF8T346G9.com.microsoft.teams  

rm -rf ~/Library/Containers/com.microsoft.teams2  

• Restart your Mac. 

For more detail, you can refer to Clear the Teams client cache - Microsoft Teams | Microsoft Learn 

2- If you've tried all the steps above and the problem persists, we suggest you report this issue directly to Microsoft.  

Recently there were customers reported us for experiencing the same issue as you do. However, there is not any official notification or new update addressing this issue. That's why reporting this issue directly to Microsoft so they can acknowledge this issue. The more users who report it, the faster they will prioritize a fix. The product team actively reviews customer suggestions to identify areas for improvement and prioritize future updates.  

As community moderators, please understand that our role is to guide users to the right resources and support channels, though we don’t have direct influence over product design decisions or access to internal development timelines.        

You can submit feedback to our product team on your behalf in Microsoft 365 Feedback Hub → Send Feedback → Describe your proposal in detail.   

In the meantime, we kindly suggest you should keep using Teams in the web version at https://teams.microsoft.com as a temporary workaround to prevent any negative affect to your workflow until Microsoft release a new update addressing this issue.  

Thank you again for your patience and for bringing this to our attention. While I can't change the product's design, please don't hesitate to reach out if you have any other questions about its current functionality.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".  

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