Share via

Hotmail account password locked and account recovery will not work.

gary jackson 0 Reputation points
2025-10-20T12:02:00.8966667+00:00

Hi.

I am unable to remember my password for a new business account I created. My account has now been locked and im unable to recover my account via the account recovery form.

Are you able to help please.

Windows for home | Other | Email and communications
0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Diane P 7,345 Reputation points Independent Advisor
    2025-10-20T12:47:29.8066667+00:00

    Only you can reset your password and make security changes to your account. Support is unable to assist.  Sorry.

    You need to use the account recovery form. You need to fill out the form twice a day, every day, until you get it back. 

    If you haven't started giving out the address, make a new account and write down the password and add at least three security methods on the proofs page. https://account.live.com/proofs/manage/additional

    You should also create a recovery code at the bottom of that page, especially if you enabled 2-step verification. Keep the code in a safe place and don't forget where it is.

    0 comments

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.