Hello,
- First, go to Settings > Accounts > Sign in options, scroll down to mid page, under "Additional Settings",Make sure "For improved security, only allow Windows Hello Sign-in for Microsoft accounts on this device (Recommended). " is turned OFF.
- Type netplwiz in the search on the taskbar and press enter, select your user, if the "user must enter a username and password to use this computer" box is NOT checked, please check it , click Apply. Then uncheck the box and click Apply. This will bring up a pop up window.
- On this pop up window, this is where most mistakes happen. Very important, erase the username that's prefilled. Username should be your entire email address for your Microsoft account. Password is your Microsoft account's password. Any typo here can prevent it from working. Then click OK. And back to the netplwiz page, click OK.
- Restart the computer now and it should work.