Cannot create E5 sandbox – account approved but no subscription available

Question

Cannot create E5 sandbox – account approved but no subscription available

Shunichi 0

Hello Microsoft 365 Developer Program Team,

I joined the Microsoft 365 Developer Program successfully, but I cannot create the E5 sandbox.

It always shows the message:

"You don't currently qualify for a Microsoft 365 Developer Program sandbox subscription."

I have already waited for more than 24 hours after registration and confirmed that my profile information and preferences are complete.

Could you please review my account and enable the sandbox setup option?

Account email: <<remove PII>> @outlook.jp

Country: Japan

Thank you very much for your help,

<<remove PII>>

4 answers

Your answer

Answer 1

Please note that our forum is a public platform, and we will modify your question to hide your personal information in the description. Kindly ensure that you hide any personal or organizational information the next time you post an error or other details to protect personal data.

Dear 俊一鈴木

Thank you for posting to Microsoft Q&A.

I completely understand how confusing and frustrating this situation can be, especially when you've taken all the right steps and are still facing unexpected roadblocks. It’s never easy to feel stuck during a process that should be straightforward, and I truly appreciate you taking the time to share your experience so clearly and respectfully. Your patience and persistence are valued, and I want to assure you that your concern is being heard.

Please note that, as a forum moderator, I do not have access to the internal systems required to investigate individual account issues due to privacy and security constraints. However, I recommend reviewing the Microsoft 365 Developer Program FAQ, which outlines key requirements and helpful guidance.

In particular, please pay close attention to the following topics:

Who qualifies for a Microsoft 365 E5 developer subscription?
What account can I use to sign up for the Microsoft 365 Developer Program?

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Additionally, ensure that you are signed in when accessing the Developer Dashboard, and try refreshing your browser to confirm full visibility of all available features.

Thank you again for your patience and understanding and I hope this information proves helpful.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Answer 2

Shunichi 0

Thank you, Gabriel.

My account is a personal Microsoft account (Outlook.jp), not an organizational or *.onmicrosoft.com account.

I have confirmed that I meet the requirements in the FAQ.

Could you please escalate my case to the internal Dev Program team for review and activation of the E5 sandbox?

Answer 3

Shunichi 0

Hi Microsoft 365 Developer Program Team,

I joined the Microsoft 365 Developer Program successfully, but I cannot create the E5 sandbox.

It keeps showing this message:

"You don't currently qualify for a Microsoft 365 Developer Program sandbox subscription."

I have already waited for more than 24 hours and confirmed that my account is a personal Outlook.jp account, not organizational.

Could you please help me check and activate my E5 sandbox?

Thanks in advance,

<<removed PII>> This is a new post after deletion due to moderation AI.

Gabriel-N 7,545 Reputation points Microsoft External Staff Moderator

2025-10-20T10:07:35.08+00:00

Dear 俊一鈴木

Thank you for your continued interest in the Microsoft 365 Developer Program.

I understand that this situation may still be causing some frustration, and I truly appreciate your patience and persistence as you work through it.

As mentioned in my previous response, I’m just a forum moderator, which means my role is to help guide users by providing general information and pointing them to the right resources. I don’t have the ability to view or make changes to specific accounts or subscriptions, and I truly understand how frustrating that can be when you're looking for direct support.

And I strongly encourage you to carefully review the section “Who qualifies for a Microsoft 365 E5 developer subscription?” in the Developer Program FAQ, as this outlines the key requirements for receiving an E5 sandbox.

Currently, the qualification and renewal process is handled automatically by Microsoft’s systems, and not manually reviewed. This means that even if your account appears complete, it may still not meet the system’s internal criteria at this time. I understand this can be disappointing, and I sincerely apologize for the inconvenience.

If you are looking for a more immediate way to qualify, please note that the FAQ also mentions that accounts associated with an active Visual Studio Professional or Enterprise subscription are automatically qualified and renewed for the E5 sandbox. This may be an option worth considering if you need access right away.

I understand this may not be the answer you were hoping for, and I truly regret any frustration this may cause. Thank you again for your time and for being part of the community.

Answer 4

Shunichi 0

Thank you for your kind explanation and guidance.

I understand that the qualification process is automated now.

I’ll continue learning and testing Power Automate and Graph API features while waiting for the system to update.

Gabriel-N 7,545 Reputation points Microsoft External Staff Moderator

2025-10-21T08:23:56.2766667+00:00

Dear Shunichi

Thank you so much for your kind response. I truly admire your positive attitude and dedication to learning, even in the face of technical limitations.

I completely understand how discouraging it can be when things don’t work as expected, especially after putting in so much effort. Please know that your persistence is appreciated, and you're definitely not alone.

While waiting, you might consider trying the Microsoft 365 E3/5 trial license, which offers similar capabilities for testing and development. Just a small note: if you decide to go this route, please remember to cancel the trial before the billing period begins to avoid any charges.

Thank you again for your understanding and for being such a thoughtful and engaged member of the community. Wishing you continued success in your learning journey!

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Cannot create E5 sandbox – account approved but no subscription available

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