How can I get a password reset completed after changing phone number

Hello ✯☭.♕☣тαυχιqυє⋆ ⋆ωαѕтє☢♕.☭✯,

Thank you for reaching out to Microsoft Q&A Forum!

I understand how frustrating it is to lose access after changing your phone number. You are correct that with 2FA enabled, the standard password reset and the Account Recovery Form (ACSR) are disabled or ignored. Here's what you could do:

1. Start Security info replacement

• Go to Microsoft security management page
• When prompted for verification, choose “I don’t have any of these” or "Try another way" (if shown). This starts a 30-day security info reset.
• Follow prompts to replace your security info and enter a reachable contact (phone or email).

Note: Microsoft will place a standard ~30-day security hold and this cannot be expedited or bypassed by support agents. After 30 days, you can add your new phone and reset the password.

2. While waiting

• Do not remove the account from the Gmail app, keep it so you can still read any incoming mail during the hold.
• You will be notified that your security information is pending change. During this 30-day period, you cannot access or change your password.
• Once access is restored, immediately add new security methods and generate a Recovery code.

For more details, you can see What does “Security info change is still pending” mean? - Microsoft Support

Thank you for your understanding and please feel free to reach back if you need further assistance. Take care!

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".    

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Good day ✯☭.♕☣тαυχιqυє⋆ ⋆ωαѕтє☢♕.☭✯! I hope you're doing well.

Just checking in to see if the above information was helpful. If you have any further updates on this issue, please feel free to post back. If you think my reply is helpful to you, please kindly mark it as an accepted answer, we’d really appreciate it. Your feedback helps others in the community too! Thanks for your understanding. 

Warm regard