File system filter unloads easyanticheat cause my game crash

Question

File system filter unloads easyanticheat cause my game crash

YJC 0

I have been playing NBA 2K26 since 9/5/2025. It has been crashing to desktop whenever I play online matches. The game will shutter and freeze for 5 seconds then crash straight back to desktop without any error msg.

I sent a 2K support ticket and it didn't help much, then they ask me to contact Microsoft.

This is what I found when the game crashed, Event viewer will pop up this msg:

File System Filter 'EasyAntiCheat_EOSSys' (Version 10.0, ‎2025‎-‎10‎-‎03T20:24:50.000000000Z) unloaded successfully.

I am just wondering how to prevent this from happening again. Thank you !

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Answer 1

Carl-L 1,870 Microsoft External Staff Moderator

Hello YJC,

Welcome to Microsoft Q&A forum. It's my pleasure to help you today.

I understand how frustrating it can be when your game keeps crashing whenever you try to play online. The log in the event viewer usually refers to the application shutting down, not of any issues. However, here is a few steps for you to fix it.

Repair the apps.
- Go to Settings > Apps > Select the affected game.
- Click "Advanced options" > Repair
- Try to play online again.
Reinstall the game
- Uninstall the game using the apps Settings or the game launcher options.
- Reinstall the game and try again.
Run SFC scan.
- Type "Command Prompt" in the search bar and press Enter.
- Type in this command and press Enter: sfc /scannow
- Restart your PC when it's done.
Update and change BIOS settings. Disclaimer: Microsoft provides no assurances and/or warranties, implied or otherwise, and is not responsible for the information you receive from the third-party linked sites or any support related to technology. If you are going to modify BIOS Settings, please back up all your personal files first to ensure you do not lose data.
- If the crash happened with no error code or any specific event in the Event view. It could point to a cause in which the OS cannot control over, which is the BIOS.
- Go to the BIOS (The details instruction depends on the manufacturer)
- If you are overclocking or any settings is incorrect. You can lower them and try again. You can also restore default settings if needed.
- Turn off fast boot and/or fast startup and try again.
- Update your BIOS (some BIOS will include that option in the BIOS menu, if your don't, please download the latest version in the manufacturer website.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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YJC 0 Reputation points

2025-10-21T15:59:22.8833333+00:00

I have tried all the things you listed and the game will still crash. The game is on steam and i have been trying to fix this problem almost 2 months and still have no solution for it. This is gettting very very frustrated.
Carl-L 1,870 Reputation points Microsoft External Staff Moderator

2025-10-23T09:23:59.0066667+00:00

Hello YJC,

Thanks for getting back to us.

It's unfortunate to hear that this won't work for you. In this case, may I know have you tried to verify the game on Steam for any corruption?

Also, if possible, may I know if you remember what was changed since the last time it working well?

I'm waiting for your reply.
Carl-L 1,870 Reputation points Microsoft External Staff Moderator

2025-10-24T09:47:33.4633333+00:00

Hello YJC,

Just checking in to make sure that you have received my reply.

Please let me know if you have any updates.
YJC 0 Reputation points

2025-10-24T13:40:50.76+00:00

Dear Carl-L

sorry for the late reply,

Yes I did verify the game of steam many times, the last time it worked was during Early Access from 8/30 to 9/5. Once it go public, it has been crashing during online modes. Even until now it's patch V2.1 and it will still crash randomly during online mode.

The games crashes to desktop almost every online games (yesterday it happened 3 rec games in a row). Sometime during online games, it flickers for a tenth of a second, then continues regularly for 5-10 seconds and then crashes immediately to desktop without any error msg.

Completely uninstalled steam and the games and the reinstalled

I've tried changing video settings (highest to lowest, change windowed-full screen, change every single setting one at a time to see if any of them make a difference), I closed every other program that's running on my PC, but nothing helps...

Might it be the EAC that mid game flags a false positive?

I also have a crash report from 2ksport folder looks like this:

{D2ABE2D6-4761-4EC7-AF85-4343C4F64A4B}

{{4F648F67-E29E-4AC1-93C3-1C1CD3CB5B5F}}

{2025-10-15T20:24:02}

{c0000005,8}

{rax=16a8,rcx=0,rdx=2ad6a8,rbx=173a15eed,rsp=2382e7e7,rbp=c28820bb4c7bbe43,rsi=15fa0d480,rdi=246,r8=33a15eed,r9=165378414,r10=2382e87f,r11=599eb1a,r12=0,r13=2382e887,r14=800000002382e85f,r15=dd581476b8bc4a4a}

8000000001ee9c14
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File system filter unloads easyanticheat cause my game crash

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