You can make changes to your payment methods here: https://account.microsoft.com/billing/payments
Subject: Help needed to update payment/card information
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(16, 94%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAU%3C/text%3E%3C/svg%3E)
account1 usp
0
Reputation points
Hello, I’m unable to update my card information through the website/portal.
Could you please tell me how I can contact someone who can update it for me (phone number or direct email)?
I attempted to update my payment card, and the card information is accepted on other accounts. However, when I enter the same card details on my current account, I receive an “invalid card number” error. Could you please connect me with a support representative who can help update the card information? Thank you.
Windows for home | Other | Windows update
2 answers
Sort by: Most helpful
-
Craig Long 15,880 Reputation points Volunteer Moderator2025-10-17T23:50:04.8266667+00:00 -
account1 usp 0 Reputation points
2025-10-18T00:21:42.58+00:00 Hello, I attempted to update my payment card, and the card information is accepted on other accounts. However, when I enter the same card details on my current account, I receive an “invalid card number” error. Could you please connect me with a support representative who can help update the card information? Thank you.
Sign in to comment -
-
Craig Long 15,880 Reputation points Volunteer Moderator
2025-10-18T19:16:39.5966667+00:00 I can't personally connect you to a support agent. You can connect to one by going here: